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Thank you for feedbank. 1. We are currently working on supporting queries with amounts, the first kind will be a "loan-calculator" that tell you how much you c
by olavgg 10y ago
Thank you for feedbank.
1. We are currently working on supporting queries with amounts, the first kind will be a "loan-calculator" that tell you how much you can loan for a new house or a new car.
We did try syntaxnet for this earlier, but it failed big time with dialects, so we are creating our own variant.
2. We have nothing on index funds yet, our customers so far does neither have that kind of a thing, though it should at least have been a synonym for funds. This will be corrected.
This bot is a customer service kind of chat bot. It's not something to have a conversation with, but more like a bot that can understand questions and help you. The business value here is not to be better than human, but be as close as possible for the most common support queries. Trying to pass the Turing test is unrealistic... We are trying to automate support issues for the most common questions like, I have lost my credit card, I need a new card and I cannot login.
Compared to a regular search engine, ours will have a much better understanding of what your intention is. Google also tries to predict your intention when you search. However Google is not a replacement for customer support for most banks, telecoms, logistics, energy and insurance companies.
- olavgg 10y agoI would also like to add comparisons: Swedbank uses Nuance's Nina, its available at swedbank.se under customer service. SEB uses IPSoft's Amelia, which is available here: http://seb.se/kundservice/kundservice-privat/chatta-med-oss http://seb.se/kundservice/kundservice-privat/chatta-med-oss Those are Swedish though. Nuance also have an english version Nina for Coca Cola, but that one have very few answers... http://www.coca-colacompany.com/contact-us http://www.coca-colacompany.com/contact-us
- greglindahl 10y agoI did some advising for a company selling customer support software -- state of the art for ISP helpdesks was to have the person answering the phone try to google the answer. Terrible? Yes. But google worked better than most custom search engines :-/
- semi-extrinsic 10y ago> Trying to pass the Turing test is unrealistic I agree. But beating an equivalent Google query should be the goal IMO. Otherwise what's the point? Unfortunately, I don't think business specific chatbots are able to; Google just gets many orders of magnitude more users (even when narrowed down to Norwegian Bank X), so their "dumber" algorithms work just as well. So I reiterate my question: can you give me one example query where this chatbot outperforms Google search? The same goes for site-specific search engines, especially MSFTs Bing (neé Fast) that universities etc. seem to love spending money on; I've always found it to be worse than plain Google search with a "site:univ.edu" suffix. So you can definitely sell this tech to non-tech-savvy companies/institutions and make money, but users won't like it.