This is why you want to be a winner in a market with network effects. You can treat customers however you'd like once you've won. Ticketmaster has 'earned' thi

This is why you want to be a winner in a market with network effects. You can treat customers however you'd like once you've won. Ticketmaster has 'earned' this spot in the ecosystem, and the benefits that comes with. To challenge that would be to challenge the nature of capitalism itself. As a consumer I'm infuriated but as an entrepreneur, I can relate- why would I stick my neck out there if the potential benefits don't outweigh the costs? Every entrepreneur in the valley wants to be the "Tickermaster of X" or "Uber for X". Everybody wants the luxury of answering to nobody, including customers.