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Yeah they've been disgraceful to deal with for me too. They once double-booked seats I was in and I was given the option of being seated elsewhere or leaving wi

Yeah they've been disgraceful to deal with for me too. They once double-booked seats I was in and I was given the option of being seated elsewhere or leaving with a refund. I opted to be seated elsewhere, but the venue took so long to do it I missed the first few songs and ended up seated where the show wasn't even visible. I was then refused a refund because it was too late to choose that option, and the venue insisted it was Ticketmasters fault, and Ticketmaster I had missed my chance for any compensation by entering the stadium to see my other seats. I eventually only got an offer of credit for Ticketmaster, so I just informed my credit card company that they had not delivered what I had paid for and did a charge-back. Only remotely satisfactory outcome after spending hours on the phone with them. Not even an apology - just constant passing the buck.

FireBeyond 10y ago
Yeah, just like the tales from the NBA Playoffs, etc. Got 200K Twitter followers? Ticket sites will "reach out to the team" to get you seats when they mess up. No? Well, you'll get a "so sad, too bad, credit toward future purchases from us". Also happened (one of the most egregious) - someone bought tickets to the Lakers in what would become, months later, Kobe's last home game. -MONTHS- after the purchase (and when ticket prices were now sky high for that game), buyer got an email saying "Sorry, the original seller told us he sold you those tickets by mistake. Here's a refund."
- ascagnel_ 10y ago
  > Also happened (one of the most egregious) - someone bought tickets to the Lakers in what would become, months later, Kobe's last home game. -MONTHS- after the purchase (and when ticket prices were now sky high for that game), buyer got an email saying "Sorry, the original seller told us he sold you those tickets by mistake. Here's a refund." That was resold tickets via StubHub, not Ticketmaster. https://news.ycombinator.com/item?id=10857478 https://news.ycombinator.com/item?id=10857478
  - FireBeyond 10y ago
    True, I knew it was a different site, though I was a little vague - "other sites".

FireBeyond 10y ago

Yeah, just like the tales from the NBA Playoffs, etc. Got 200K Twitter followers? Ticket sites will "reach out to the team" to get you seats when they mess up. No? Well, you'll get a "so sad, too bad, credit toward future purchases from us". Also happened (one of the most egregious) - someone bought tickets to the Lakers in what would become, months later, Kobe's last home game. -MONTHS- after the purchase (and when ticket prices were now sky high for that game), buyer got an email saying "Sorry, the original seller told us he sold you those tickets by mistake. Here's a refund."

ascagnel_ 10y ago
> Also happened (one of the most egregious) - someone bought tickets to the Lakers in what would become, months later, Kobe's last home game. -MONTHS- after the purchase (and when ticket prices were now sky high for that game), buyer got an email saying "Sorry, the original seller told us he sold you those tickets by mistake. Here's a refund." That was resold tickets via StubHub, not Ticketmaster. https://news.ycombinator.com/item?id=10857478 https://news.ycombinator.com/item?id=10857478
- FireBeyond 10y ago
  True, I knew it was a different site, though I was a little vague - "other sites".