I see your point. I don't think she's railing against the support staffers personally, but against the company itself. "Your apology is worthless", as in "Bit.l

I see your point. I don't think she's railing against the support staffers personally, but against the company itself. "Your apology is worthless", as in "Bit.ly, your apology is worthless". Still, she could've been a bit more tactful. Anyway, this is quite an eye-opening article. What bit.ly is doing is a great example of how not to run a business. We should be educating people about the internet, not taking advantage of their ignorance so we can lie about our competitors.