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When I shopped for hardware at Circuit City I had commissioned salespeople hovering over me who knew nothing about electronics, computers, or hardware but wante
by VLM 10y ago
When I shopped for hardware at Circuit City I had commissioned salespeople hovering over me who knew nothing about electronics, computers, or hardware but wanted to sell me extended maintenance plans.
Then I shopped for hardware at Best Buy and Comp USA and they had sales clerks who shoved boxes on the shelves matching the UPC code, but they didn't even pretend to know anything. It was somewhat less annoying than Circuit City.
Now I shop for hardware at Amazon because I'm addicted to the free shipping and if its not significantly cheaper at tigerdirect or whatever in another browser tab, well, I'm not going to make a special order. Amazon doesn't have salespeople. I've never talked to a human at Amazon and probably never will. Its even less annoying than Best Buy!
Similar experience with banking. I'm old old old compared to the stereotypical HN demographic and when I was a young graduate I would take my physical paper check to an old fashioned local bank (long since merged into international megacorp) and a friend of mine's roommate was my cashier and I'd deposit that paper check into my account and get a paper receipt. Around the most recent financial crash I moved to a credit union and with direct deposits and ATMs I haven't been inside the building in the decade since... If you assume your average bank user will only spend an hour every decade moving to a new bank/CU, then America doesn't need many bankers, does it?