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While the author has a right to be upset, her attitude toward the support staff — who likely have no control over the situation — is disgusting. ("Your apology

While the author has a right to be upset, her attitude toward the support staff — who likely have no control over the situation — is disgusting. ("Your apology is worthless", "Your refusal to check the link", etc. from the email conversation, and the ensuing comments on the blog post.)

markbao 16y ago
Seriously. I've found it's easier to make someone do something when you don't have your teeth clenched at first, looking to attack. If she approached that with a "Could you help me figure out..." or "I think you should probably fix..." attitude, instead of a "screw you" one, she probably would have received a similarly gracious response.
- blahedo 16y ago
  Did you read the email exchange she posted? Her original email was polite, her first response was a little clipped but not yet angry, and it wasn't until bit.ly had blown her off twice that she started with the attacky language.
  - markbao 16y ago
    Re-read. You're right.
csallen 16y ago
I see your point. I don't think she's railing against the support staffers personally, but against the company itself. "Your apology is worthless", as in "Bit.ly, your apology is worthless". Still, she could've been a bit more tactful. Anyway, this is quite an eye-opening article. What bit.ly is doing is a great example of how not to run a business. We should be educating people about the internet, not taking advantage of their ignorance so we can lie about our competitors.
jlees 16y ago
She only started to get uppity after the extremely terse and unforgiving reply from bit.ly ("We don't allow that"), obviously we should all wait a while before writing emails or blog posts while angry, but we're also all human.
nollidge 16y ago
Well, their apology was completely worthless (as they took no substantial corrective action), and they apparently do refuse to check the link. What's wrong with saying exactly what you mean?

markbao 16y ago

Seriously. I've found it's easier to make someone do something when you don't have your teeth clenched at first, looking to attack. If she approached that with a "Could you help me figure out..." or "I think you should probably fix..." attitude, instead of a "screw you" one, she probably would have received a similarly gracious response.

blahedo 16y ago
Did you read the email exchange she posted? Her original email was polite, her first response was a little clipped but not yet angry, and it wasn't until bit.ly had blown her off twice that she started with the attacky language.
- markbao 16y ago
  Re-read. You're right.

csallen 16y ago

I see your point. I don't think she's railing against the support staffers personally, but against the company itself. "Your apology is worthless", as in "Bit.ly, your apology is worthless". Still, she could've been a bit more tactful. Anyway, this is quite an eye-opening article. What bit.ly is doing is a great example of how not to run a business. We should be educating people about the internet, not taking advantage of their ignorance so we can lie about our competitors.

jlees 16y ago

She only started to get uppity after the extremely terse and unforgiving reply from bit.ly ("We don't allow that"), obviously we should all wait a while before writing emails or blog posts while angry, but we're also all human.

nollidge 16y ago

Well, their apology was completely worthless (as they took no substantial corrective action), and they apparently do refuse to check the link. What's wrong with saying exactly what you mean?