This is exactly how we use the chat and have few dozen conversations per day. Most (not all) initial conversations are pre-set but if you reply, you'd get a rea

This is exactly how we use the chat and have few dozen conversations per day. Most (not all) initial conversations are pre-set but if you reply, you'd get a real person, including one of the founders. The email is asked when no one is available to engage within few minutes so that we can get back to the person.