This is an excellent article, including a section where they compare ordering a pizza via a chatbot and a simple wizard based interface: http://dangrover.com/bl

This is an excellent article, including a section where they compare ordering a pizza via a chatbot and a simple wizard based interface: http://dangrover.com/blog/2016/04/20/bots-wont-replace-apps.html http://dangrover.com/blog/2016/04/20/bots-wont-replace-apps.... The wizard was by far the better experience.