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For all the startups I've worked with, it's a real person (or persons) behind the chat, usually founders. The greeting is pre-set but all conversations are rea
by doublerebel 10y ago
For all the startups I've worked with, it's a real person (or persons) behind the chat, usually founders. The greeting is pre-set but all conversations are real.
How do founders have time for that? Not many customers use chat, but the ones that do are valuable. As pg says, all early stage startups should just be writing code and talking to users, so founders make it a high priority to reply quickly!
- berkay 10y agoThis is exactly how we use the chat and have few dozen conversations per day. Most (not all) initial conversations are pre-set but if you reply, you'd get a real person, including one of the founders. The email is asked when no one is available to engage within few minutes so that we can get back to the person.