>It is just easier if we don't have to go through all the bureaucracy of managing these decisions. Yep. American business seems to have convinced the populati

>It is just easier if we don't have to go through all the bureaucracy of managing these decisions. Yep. American business seems to have convinced the population to recategorize management and decision-making onto ourselves. It's a perfect example of "shadow work": work that was moved from a company's employees to the customer in order to de-skill the job. I'm theoretically fine with taking a trip by booking a flight, booking a rental car, and booking a hotel room all separately. I did it just this past summer. Being able to give some loose descriptions of what we needed to a travel agent and then just get an email asking for final approval would have been kinda nice, though, especially if it makes economies of scale available so that lower-end customers can have nice things too. As it was, booking my honeymoon was a bit of a hassle.