>Asking people what they want will give you...complaints. ..You'll end up pulled in a million directions This sounds dismissive. I get what you're saying but

>Asking people what they want will give you...complaints. ..You'll end up pulled in a million directions This sounds dismissive. I get what you're saying but user information is invaluable. I assume you mean, make sure you get information from your customers in a productive way. For example I've never known a dev who wasn't surprised watching a usability study.