Even customer service seems to be befuddled by Apple's policies at times. The current battery issue with the iphone 6s took months until Apple made it 'claimabl

Even customer service seems to be befuddled by Apple's policies at times. The current battery issue with the iphone 6s took months until Apple made it 'claimable'. Then people are told to send their iphones in and are expected to wait for 6 weeks (without a temporary replacement). But what's better: they get the same phone back (because the system check apple performs won't test for cold temperature based battery issues, so the device always passes). I don't know if the Apple before Cook and Icahn was different in that, but this is soooo ... dare I say "heyday Microsoft"?