Absolutely. I see it a lot, especially in charities and non-profits, and it makes me angry. They're sold on platforms which are too complex and expensive, just

Absolutely. I see it a lot, especially in charities and non-profits, and it makes me angry. They're sold on platforms which are too complex and expensive, just because they don't know (or are not informed) how much things should cost or what the alternatives are. Like you say, it's our job to provide what people need, and trustworthy relationships over short-term gain are always more valuable in the long run.