I think you're exaggerating / misinformed. I'm a heroku customer, and I dealt with the pain of this outage earlier this week. status.heroku.com had all the inf

I think you're exaggerating / misinformed. I'm a heroku customer, and I dealt with the pain of this outage earlier this week. status.heroku.com had all the info about it. If you want more detail you can just submit a request to support, which I did, and after which I got some more info. I'd hardly say they 'hid' their problems, they fessed up to them. I'd give them a solid B- on communication skills on status.heroku.com. If you message support they'll actually give you more detail, but really, that stuff should just be put on status.heroku.com. Compared to a lot of other hosts I've dealt with they're pretty good (some colos don't even have a status site). They do, however, need to be more verbose. Customers need to know what happened and be told what's being done about it so it won't happen again. At any rate, the only comparable product out there is EY Cloud, and I wouldn't say their support is any better / worse, and you actually have to pay EY for real support.