5 ms·

Considering the quality of service they offer, it's no surprise.

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  • grandalf 16y ago
    Was going to use them for a project. Thanks for the tip...
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    • kunley 16y ago
      Don't listen to the frustrated folks without checking what really happened.
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    • dzlobin 16y ago
      Don't base it off this one angry guy. This kind of thing happens extremely rarely, and their support team is top notch. Aside from that the ease in setup, scalability and supported add-ons make for a very pleasurable deployment
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      • grandalf 16y ago
        true, i hadn't heard anything bad before...
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  • kunley 16y ago
    I don't know why the first person downmodded you, but I did it too. What kind of information is too less for you here: http://status.heroku.com/incident/44 http://status.heroku.com/incident/44 ? Would you like to have an exact scenario what happened? Most users, esp. the kind of users who want to use this service, don't give a shit. Your accusation of hiding problems is rather hard and untrue.
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  • andrewvc 16y ago
    I think you're exaggerating / misinformed. I'm a heroku customer, and I dealt with the pain of this outage earlier this week. status.heroku.com had all the info about it. If you want more detail you can just submit a request to support, which I did, and after which I got some more info. I'd hardly say they 'hid' their problems, they fessed up to them. I'd give them a solid B- on communication skills on status.heroku.com. If you message support they'll actually give you more detail, but really, that stuff should just be put on status.heroku.com. Compared to a lot of other hosts I've dealt with they're pretty good (some colos don't even have a status site). They do, however, need to be more verbose. Customers need to know what happened and be told what's being done about it so it won't happen again. At any rate, the only comparable product out there is EY Cloud, and I wouldn't say their support is any better / worse, and you actually have to pay EY for real support.
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