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I've never had the job of doing research on Help Desk products, but I've used Atlassian Service Desk as an agent, dev support, and as a customer and it was dece
by isaac_is_goat 10y ago
I've never had the job of doing research on Help Desk products, but I've used Atlassian Service Desk as an agent, dev support, and as a customer and it was decent experience all around. Of course, it's most useful when you're using Jira.
- farkas 10y agoThanks for the recommendation! We believe that JIRA Service Desk is the best for most use cases, and we're committed to aggressive pricing. Let me know if I can help out at all. Scott Farquhar, CEO Atlassian