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Then my boss should contract some people that can service that customer during their work hours and the rest I'll answer the customer in my work hours, that's w

Then my boss should contract some people that can service that customer during their work hours and the rest I'll answer the customer in my work hours, that's what i'm paid for, if my boss wants me 24 hour service he/she should pay me for it, otherwise it's voluntary slavery. They pay me to do my work during my hours not to be at his/her wishes.

minipci1321 10y ago
> Then my boss should contract some people that can service that customer during their work hours... See my pt 2. > if my boss wants me 24 hour service he/she should pay me for it... I think your boss wants result from you, not any random metrics like 24 h/on the job. If you consider that you are underpaid for the result you have been delivering -- have you demanded a raise?
- ghostDancer 10y ago
  Then he needs a brainwashed slave, that is happy being underpaid and being a nice servant to his master and not being valued. If i'm that good that he needs me that bad, then he should consider how bad would be me leaving.
- EliRivers 10y ago
  I think your boss wants result from you, not any random metrics like 24 h/on the job In my experience, the evidence indicates this is not the case. They may say they want results, but results are really hard to measure, so they end up actually wanting hours and often various other easy-to-measure metrics.
- ryanbrunner 10y ago
  Re: point 2 - having a sole member of the team be the only person who can answer an urgent question is a failing, and a fairly obvious and large one, of the company, for reasons beyond just working overtime. Think about it - were you in the managers shoes in this position, you're forcing someone who is the only holder of critical knowledge of your business to work extra without compensation, and against his will - don't you think there's a pretty big risk there? Regarding metrics, I think any manager who has even a tiny bit of empathy for his employees would realize that "time spent at work" (or more accurately - time spent not at work) is an incredibly critical metric for his employees' well being, and any discussion should look at what's important for the business as well as the employee.
- tankenmate 10y ago
  And this leads to a race to the bottom where everyone loses in the long term (pathological emergent behaviour), even the shareholders. So you sometimes need legislation that provides a legal (and level playing field) floor below which you cannot descend, voluntarily or otherwise. EDIT: fixed grammar

minipci1321 10y ago

> Then my boss should contract some people that can service that customer during their work hours... See my pt 2. > if my boss wants me 24 hour service he/she should pay me for it... I think your boss wants result from you, not any random metrics like 24 h/on the job. If you consider that you are underpaid for the result you have been delivering -- have you demanded a raise?

ghostDancer 10y ago
Then he needs a brainwashed slave, that is happy being underpaid and being a nice servant to his master and not being valued. If i'm that good that he needs me that bad, then he should consider how bad would be me leaving.
EliRivers 10y ago
I think your boss wants result from you, not any random metrics like 24 h/on the job In my experience, the evidence indicates this is not the case. They may say they want results, but results are really hard to measure, so they end up actually wanting hours and often various other easy-to-measure metrics.
ryanbrunner 10y ago
Re: point 2 - having a sole member of the team be the only person who can answer an urgent question is a failing, and a fairly obvious and large one, of the company, for reasons beyond just working overtime. Think about it - were you in the managers shoes in this position, you're forcing someone who is the only holder of critical knowledge of your business to work extra without compensation, and against his will - don't you think there's a pretty big risk there? Regarding metrics, I think any manager who has even a tiny bit of empathy for his employees would realize that "time spent at work" (or more accurately - time spent not at work) is an incredibly critical metric for his employees' well being, and any discussion should look at what's important for the business as well as the employee.
tankenmate 10y ago
And this leads to a race to the bottom where everyone loses in the long term (pathological emergent behaviour), even the shareholders. So you sometimes need legislation that provides a legal (and level playing field) floor below which you cannot descend, voluntarily or otherwise. EDIT: fixed grammar