Managing my office's IT, this is absolutely how I feel about it. If their job depends on technology X, they should master technology X! But through experience I

Managing my office's IT, this is absolutely how I feel about it. If their job depends on technology X, they should master technology X! But through experience I know that this isn't what happens. The technical stuff is my job. I'm responsible for holding hands and getting everyone to the level they need to be at. If I don't go out of my way to bring people along, they won't even think about it.