a phone faq? Really? when I hit those as a customer I assume that the company in question thinks that 1. I am illiterate and 2. my time has no value. I mean,

a phone faq? Really? when I hit those as a customer I assume that the company in question thinks that 1. I am illiterate and 2. my time has no value. I mean, sure, I'm a nerd and hate talking to people over the phone. But talking to a machine over the phone is even worse. The advantage of phone support is it's immediacy. if you get rid of that, you might as well eliminate the phone altogether.