I have never ran afoul of Steam, but for some reason I always assumed that they had great customer service. How I formed that opinion I am not sure, as is evide

I have never ran afoul of Steam, but for some reason I always assumed that they had great customer service. How I formed that opinion I am not sure, as is evident I am appallingly wrong. I appreciate it is hard to give anything other than boilerplate legalese to most customers when they throw the book at you, but this customer mentioned in the article even asked to have his case escalated. Fault lies solely with Valve as far as I can see.