Valve don't have investors or tons of shareholders to put pressure on them and company operated in quite unique way. Downside is that no one at company have tim

Valve don't have investors or tons of shareholders to put pressure on them and company operated in quite unique way. Downside is that no one at company have time to deal with every problem even important ones. According to some developers who visited office few years ago all Steam was literally developed and maintained by a "team" with less than 20 people or so. So Valve itself have very little number of employees, but very few of them working on anything Steam-related.