To Valve's credit, they generally have taken a pretty reasonable stance, both in cases where they defended the customer and cases where they defended the develo

To Valve's credit, they generally have taken a pretty reasonable stance, both in cases where they defended the customer and cases where they defended the developer. I think Valve has taken a harsh stance on refunds because it is something that can be rather easy to abuse. That said, Valve has a lot of money to spare and I am sometimes surprised they don't cut their bottom line to increase loyalty among developers AND consumers (i.e. maybe cover refunds out of Valve's pocket rather than the developers, in cases where it makes sense). This is not entirely different from how many brick and mortar stores operate.