If the manager can't tell that the customers are having a bad time they have no business running a restaurant. IME in the best places the manager comes to the t

If the manager can't tell that the customers are having a bad time they have no business running a restaurant. IME in the best places the manager comes to the table at the end (after entree is served or pre-bill) and ask whether you're having a good time / experience / meal / etc. At any rate, I've not heard of tips being collated by the manager, and the employees with the smallest tips fired/disciplined... but perhaps it does happen? Unless that's the case IMO customers aren't assessing performance in a meaningful way. > But if getting any tip at all depends on the quality of service In the US it does not, service has to be DIRE to get 0.