Just checked, we're on two tickets a week. Sounds a lot but we push GCE to its limits. On gold support and P1 there is usually an engineer assigned to the tick

Just checked, we're on two tickets a week. Sounds a lot but we push GCE to its limits. On gold support and P1 there is usually an engineer assigned to the ticket. In many occasions you're talking to the person fixing your problem. GCE is not perfect and neither is their support. But they do try and even when things go sidewise they take responsibility for it, which didn't happen much with AWS, at least in our case.