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Looks neat. It's also worth you looking at CES (Customer Experience Score). CES feeds into NPS... eg NPS is a result of lots of CES's, so to improve NPS you act
by apapli 10y ago
Looks neat. It's also worth you looking at CES (Customer Experience Score). CES feeds into NPS... eg NPS is a result of lots of CES's, so to improve NPS you actually need to look at the core issue(s) that may be impacting it. You might be able to build CES into your offering as well.
- silvaben 10y agoGreat idea. Adding it to our roadmap. The idea is that we will initially start off with in-app NPS, then explore other channels like email campaigns, SMS, Android and iOS SDKs. Once we have the entire workflow for NPS worked out, we can look at customizable surveys and other survey types.
- apapli 10y agoThat sounds good. I think your challenge will be that organisations who offer online resources (client portals etc) or mobile apps probably also have CRMs, so could replicate your product pretty easily. That said, if you can feed your data straight into the 2 leading CRMs globally (salesforce and dynamics 365) you might be able to leverage them to your advantage.
- silvaben 10y agoYes, integrations are the key. We are currently working on a Zapier integration since that is the easiest way to connect with multiple 3rd party APIs. Later on, we will add support for Salesforce and other CRMs.