Speaking as someone from the UK, we know perfectly well that it’s required as part of the job. It’s one of the reasons we hate it so much: because we can tell i

Speaking as someone from the UK, we know perfectly well that it’s required as part of the job. It’s one of the reasons we hate it so much: because we can tell it’s completely fake & we don’t appreciate being lied to. People in the UK would rather have dour but straightforward service than forced cheeriness that speaks of some kind of “compulsory smiles everyone!” management acting behind the scenes.