I don't think "empathy gap" is a good way to describe the disconnect described. The gap isn't a lack of empathy. Nobody involved lacks empathy. It's a fundament

I don't think "empathy gap" is a good way to describe the disconnect described. The gap isn't a lack of empathy. Nobody involved lacks empathy. It's a fundamental question of framing and measurements. One group of people wants cares about how happy they make people and how moral their mission is. The other cares about the efficiency of how many people can be made that happy per unit of cash. This is why CharityNavigator and similar have become popular.