5 ms·
I formerly worked as an escalation support engineer in Microsoft's Product Support Services (PSS) for Windows networking. I, and a lot of other people, were at
by scurvy 10y ago
I formerly worked as an escalation support engineer in Microsoft's Product Support Services (PSS) for Windows networking. I, and a lot of other people, were at our desks in Las Colinas, TX for the Y2K rollover. Nothing happened. We got a press call from a reporter asking if anything was going on. I said I wasn't allowed to talk to the press, but half the people on the floor were already drinking.
We knew early on that the Windows dev teams had done their job as Y2K hit Australia and nothing happened. Then Europe and nothing happened.
Even though I "missed out" on the big Y2K celebrations and instead had to celebrate with a bunch of nerd coworkers in a boring office building, it felt good to be a part of something where we all banded together and pulled off a major piece of work.
- yuhong 10y agoThis was before MS had a formal support lifecycle, right?
- scurvy 10y agoI'm not sure if I follow your question. I worked in Windows NT networking escalation/debug support. We did NT4 and Windows 2000. You had to have a support contract with MS or work off some Pay Per Incident vouchers. Some people had Premier contracts and got to speak with me quickly (but already had first line dedicated engineers), but I mostly handled escalations from our outsourced support specialists (Keane in Arizona and one other I can't remember). The Pro customers (non Premier) definitely drove the most support volume and often had the more difficult cases. Premier cases were often "hey what if" cases that we answered quickly or were straight bugs. Believe it or not, bug defects are easy because they're usually obvious and the path forward is also obvious (install checked builds to get more info and/or set up break points and remote debug for crashes).