> Start with a small praise and how the project had currently helped you. Even just a "Thank you for this awesome tool!" goes a long way. This might be good ad

> Start with a small praise and how the project had currently helped you. Even just a "Thank you for this awesome tool!" goes a long way. This might be good advice in general, I'm not sure, but I mostly see this as just noise and it won't make me more likely to respond quickly or take any action. In terms of politeness, I think the more relevant quality is how entitled you come off as. If you come in saying, "This needs to change because of <downstream product requirement>", it makes me think you probably are thinking of the change in terms of how it helps you. If you come in saying, "This is the problem I'm having, this is the workaround I came up with, but this doesn't seem like the right behaviour because <x>", I'm more likely to figure that you actually took a holistic view and are thinking about how this change would affect all downstream users.