4 ms·
Last week Skype dropped 2/3 of my contacts list. I contacted their chat support to tell them about it. The person on the other end was insisting that I might b
by bad_user 10y ago
Last week Skype dropped 2/3 of my contacts list.
I contacted their chat support to tell them about it. The person on the other end was insisting that I might be using another Skype account where my other contacts are. Which of course I ain't since I'm not that stupid. He then suggested the stupid bullshit Tier 1 support usually does, like reinstalling Skype. I did as asked.
Then he asked me for remote control of my PC which I refused, because I have sensitive data on my laptop and I'm on a MacOS anyway. I then asked for my issue to be upgraded to a higher-level tier, because losing my contacts is unacceptable. Then he made an accusation that I haven't reinstalled Skype as asked and that I'm probably using two accounts, at which point I gave up.
Anyway, Skype sucks, it's been a week since I've lost most of my contacts which I've been collecting for about 7 years or so and their support is useless.
If you're relying on Skype for your business, stop doing that ;-)
- pawadu 10y agoThe support guy sure sounds like an ass... With that said, is your Skype account linked to a Microsoft live account? In that case thats were your contacts should be now.
- bad_user 10y agoMy account is connected to a Microsoft account, but I can no longer authenticate with my Skype credentials, I can only connect with my Microsoft account now. But it's the same account, the Skype ID is still there. Or in other words, if I indicate my Skype ID as the username in the auth dialog, they now expect my Microsoft password, not my old Skype password (I have unique passwords everywhere). If you have any idea of how I can get my accounts back (I'm not interested in getting the connections back, just the list of IDs, because I don't remember everyone) that would be great.
- pmelendez 10y agoIf you are using a Microsoft account, have you try to see if your contacts appears on outlook.com? They should share the same contacts
- deleted 10y ago[deleted]
- setq 10y agoI've dumped all of these services due to random crap like this. Phone, SMS, email or go away. They're not perfect but they are significantly better than anything else. However if you want a real turd: Skype for Business. Everything starts with 20 minutes trying to work out if it's working or not which for a random subset of people the answer is nope.
- deleted 10y ago[deleted]
- acqq 10y agoFor all who read this and wonder about their own backup before something strange happens, backing up the contacts from the Skype is easy: Contacts / Advanced / Backup Contacts to File Consider doing this if you also find that "losing contacts is unacceptable." There's, of course, also "Restore Contacts from File."
- bad_user 10y agoI don't have that option. Is this a Windows-specific or a "Skype for Business" thing?
- acqq 10y agoI don't know how specific it is but I know it works in the Windows version of the program. In your case, I guess it's too late to do the backup for your current problem, if you miss the contacts obviously they were deleted before you knew that you can backup them. But it can help you saving the remaining ones.
- lucaspiller 10y agoRe business usage: I've found https://zoom.us/ https://zoom.us/ to be a good alternative to Skype for conference calls and screen sharing - it's freemium, free for calls up to 40 minutes (after which you just re-call everyone). Quality of the call and software seems to be a lot better, maybe that's just because corporate firewalls don't try and do weird stuff to it though :D