I really like the term "friendly pita". When people complain about tech support being unhelpful, I've often found the opposite. Be genuinely friendly and relent

I really like the term "friendly pita". When people complain about tech support being unhelpful, I've often found the opposite. Be genuinely friendly and relentless and I've found even incompentent people will fix things. Which I also genuinely appreciate. Sincerity helps, both as a shield and as a way to diffuse the inevitable frustration that comes from troubleshooting tech. Of course, I've got a strong force of will, too, so I tend to mix poorly with charlatains like the grandfather's post. I really feel for the souls who have to work under that jerk.