I think both 37signal and Don Norman are being arrogant (where arrogant in this case should be defined as state of mind that doesn't allow your mind to churn ou

I think both 37signal and Don Norman are being arrogant (where arrogant in this case should be defined as state of mind that doesn't allow your mind to churn out sensible ideas). Please note that I've enormous respect for both of them, as I've read most of the Norman's and 37signals's work. Believe it or not, I still am at a loss to figure out the philosophy of their design. Even pg once said that he tried using Highrise and even took the trouble to email Jason but then again he was being arrogant. But what worries me is that people are still paying money for it. That said, best thing they have done is Rails, all other products are well hmmmmm (technically I somewhat like Campfire :-) )....