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Looks nice but their customer service will fuck you over if you have a hardware problem serious enough to replace some vital part. There was a huge thread here

Looks nice but their customer service will fuck you over if you have a hardware problem serious enough to replace some vital part. There was a huge thread here only recently by some poor guy being harassed by them.

nix0n 10y ago
In my experience a few years ago, Dells are much easier to open up and work on than most other laptops. If you are the sort of person to build your own desktop PC you might consider doing your own laptop repair rather than deal with warranty support.
solidangle 10y ago
That's not my experience with Dell (in the Netherlands). One of the keys didn't work correctly, I called them and the next day one of their mechanics replaced the keyboard at my home.
yellowstuff 10y ago
Not in my experience. I bought an XPS 15 earlier this year. It was a fairly new model and there were a lot of complaints online about quality control issues, but overwhelmingly they were happy with Dell's response. I got one and blew out the speakers (partly my fault), but Dell send me a replacement quickly.
bsclifton 10y ago
I've never had that experience with them in over 10 years of using Dell products. I had a first gen XPS13 (I miss that thing) and 2 years down the road, I had a motherboard issue. The support was actually great and knocked out the repair quickly. Sure, I had to do it over phone/mail versus going into a physical store, but it was painless.
markdog12 10y ago
In my experience, I had an issue and they showed up at my door next day and replaced the motherboard. This was about 7 years ago though.
rstuart4133 10y ago
Not my experience either. In fact one of the deciding factors in my buying Dell is their warranty support. I don't know about where you live, but where I live it's nothing short of amazing. It usually really is Next Business Day, there are no arguments, the man comes out with parts does the deed on my desk, and if it doesn't fix the issue lodges a new support call for it. When the warranty expired I purchased a spare part. Granted finding the part number was a painful experience. But the measly $100 or whatever it was for the entire plastic back of the screen including the HV electronics, and the 2 day delivery more than made up for it. I often look at other laptops, but then I remember HP had to be prosecuted by our government here before they would honour warranty claims, and the utter lack of response from ASUS for out of warranty parts. For me Dell hardware seems to be much of a muchness - the manufacturers all use the same parts after all. It's Dell's support that sets them apart for me - in an opposite way to what you say.

nix0n 10y ago

In my experience a few years ago, Dells are much easier to open up and work on than most other laptops. If you are the sort of person to build your own desktop PC you might consider doing your own laptop repair rather than deal with warranty support.

solidangle 10y ago

That's not my experience with Dell (in the Netherlands). One of the keys didn't work correctly, I called them and the next day one of their mechanics replaced the keyboard at my home.

yellowstuff 10y ago

Not in my experience. I bought an XPS 15 earlier this year. It was a fairly new model and there were a lot of complaints online about quality control issues, but overwhelmingly they were happy with Dell's response. I got one and blew out the speakers (partly my fault), but Dell send me a replacement quickly.

bsclifton 10y ago

I've never had that experience with them in over 10 years of using Dell products. I had a first gen XPS13 (I miss that thing) and 2 years down the road, I had a motherboard issue. The support was actually great and knocked out the repair quickly. Sure, I had to do it over phone/mail versus going into a physical store, but it was painless.

markdog12 10y ago

In my experience, I had an issue and they showed up at my door next day and replaced the motherboard. This was about 7 years ago though.

rstuart4133 10y ago

Not my experience either. In fact one of the deciding factors in my buying Dell is their warranty support. I don't know about where you live, but where I live it's nothing short of amazing. It usually really is Next Business Day, there are no arguments, the man comes out with parts does the deed on my desk, and if it doesn't fix the issue lodges a new support call for it. When the warranty expired I purchased a spare part. Granted finding the part number was a painful experience. But the measly $100 or whatever it was for the entire plastic back of the screen including the HV electronics, and the 2 day delivery more than made up for it. I often look at other laptops, but then I remember HP had to be prosecuted by our government here before they would honour warranty claims, and the utter lack of response from ASUS for out of warranty parts. For me Dell hardware seems to be much of a muchness - the manufacturers all use the same parts after all. It's Dell's support that sets them apart for me - in an opposite way to what you say.