This also sounds very dressed up. The reporting is written in a way that puts no fault on the passenger but I'd be very surprised to find out an altercation lik

This also sounds very dressed up. The reporting is written in a way that puts no fault on the passenger but I'd be very surprised to find out an altercation like this occurred without some confrontational words being exchanged. I wonder if the passengers' side of the story gets more weight in the article because there are two witnesses.