I dunno, as someone who does a lot of free support, the quote in context sounds blunt but not asshole-ish to me. (Especially if Canonical has a track record of

I dunno, as someone who does a lot of free support, the quote in context sounds blunt but not asshole-ish to me. (Especially if Canonical has a track record of trying to get free work out of him or other kernel developers.) "I've already done Ubuntu a huge favor by spending ten minutes to do a quickie investigation. Ubuntu needs to learn that it can't rely on upstream developers to jump through flaming hoops on short notice before a LTS release deadline as a cost-saving mechanism to avoid hiring their own senior kernel engineers."