I think the larger point is that if you didn't perceive the problem as a problem before the tool existed, it might not actually be a problem. This is applicable

I think the larger point is that if you didn't perceive the problem as a problem before the tool existed, it might not actually be a problem. This is applicable outside of Internet technology too (e.g. fashionable clothing solves the problem of not being fashionable, but they also create the problem in the first place).