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It's weird that they didn't offer a refund, the next logical step for any consumer would be to file a chargeback, which Domino's has to pay for (in addition to
by chipperyman573 10y ago
It's weird that they didn't offer a refund, the next logical step for any consumer would be to file a chargeback, which Domino's has to pay for (in addition to the money she was refunded through the chargeback)
- morganvachon 10y agoIt's my understanding from her conversation with the credit card company that it's not being processed as a chargeback, but as a payment reversal. No extra fees to Domino's, they are just out a bit of food at one of their (likely franchisee) restaurants.
- willstrafach 10y agoThat's not how it works. Payment reversal is only possible via chargeback or by the vendor themselves refunding the charge, so Domino's will absolutely get a fee.
- morganvachon 10y agoThen either we misunderstood the credit card company, or they misinformed us. Either way, it was handled promptly and nearly painlessly, something I didn't expect given my past experience with someone gaining access to my credit card information. Times have changed.