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It wasn't just the UK. Two days ago my wife's Domino's account and her stored credit card were compromised. Someone in Texas ordered pizza on her dime (we live
by morganvachon 10y ago
It wasn't just the UK. Two days ago my wife's Domino's account and her stored credit card were compromised. Someone in Texas ordered pizza on her dime (we live in Atlanta). At first she thought it was just her card and the thief had tested it with a Domino's order, but she also got an email from Domino's about the order itself. She immediately filed a claim and canceled the card, and she contacted Domino's about it. Their response was along the lines of "We're not going to do anything about a $40 order, but thanks for reporting it, and good luck with your credit card." It was infuriating to say the least. Thankfully her card issuer (Amazon Visa card via Chase bank) reversed the charge without a problem.
- chipperyman573 10y agoIt's weird that they didn't offer a refund, the next logical step for any consumer would be to file a chargeback, which Domino's has to pay for (in addition to the money she was refunded through the chargeback)
- morganvachon 10y agoIt's my understanding from her conversation with the credit card company that it's not being processed as a chargeback, but as a payment reversal. No extra fees to Domino's, they are just out a bit of food at one of their (likely franchisee) restaurants.
- willstrafach 10y agoThat's not how it works. Payment reversal is only possible via chargeback or by the vendor themselves refunding the charge, so Domino's will absolutely get a fee.
- morganvachon 10y agoThen either we misunderstood the credit card company, or they misinformed us. Either way, it was handled promptly and nearly painlessly, something I didn't expect given my past experience with someone gaining access to my credit card information. Times have changed.