3 ms·
Ask HN: What if you had access to NSA database of customer conversations?
Suppose you somehow have access to a database of b2b and b2c customer service calls that are transcripted. You also have a log of all customer-to-representative conversations inside brick and mortar stores. Could be from NSA or some fictitous technology.
That means you have the entire history of calls made by Apple customers to Apple, questions asked by BestBuy customers inside stores, etc.
How would you monetize this data other than selling it directly?
- sharemywin 10y agoJust past data: an automated transcriber. Now and in the future: 1. an AI that predicts revenue and then stock market performance for the various companies. 2. maybe a customer service AI.
- scrollaway 10y agoYou're asking "for a friend", right? :)
- netsharc 10y agoFind out the most asked questions/frequent problems, and offer the company ways to save money on tech support by eliminating this problem.
- setq 10y agoI'd burn it all and whistleblow the source.
- goodside 10y agoGrep for illegal activity, short-sell the companies involved, anonymously tip off the authorities. What's the point of this?
- alfiedotwtf 10y agoAsk Boeing - http://www.economist.com/node/1842124 http://www.economist.com/node/1842124
- alfiedotwtf 10y agoInteresting this went from HN front page to gone... it's not even on the front page of "Ask"?
- emidln 10y agoI had access to essentially this, but chat transcripts between cam site sales agents and buyers. I mined the data to present an expert system that was integrated into a chat program, which became an extremely believable first line of defense against harassment and unprofitable customers. The system would manage numerous chat profiles directly, and once someone interacted positively, they and their conversation were transparently handed off to a live person who could finish the sale before redirecting to a person on cam. The system handled both direct clients (i.e. from an adult ad on craigslist/backpage) and api-directed traffic (from porn sites). The volume of conversions went up by an order of magnitude for my client. tldr; those chat scripts on porn sites are sometimes real; sometimes people are silently replaced by machines; sometimes machines are silently replaced by people