To be fair, smaller providers are incredibly numerous in virtually every country. For obvious money reasons, they can't compete on price and available spec agai

To be fair, smaller providers are incredibly numerous in virtually every country. For obvious money reasons, they can't compete on price and available spec against the big three, but support tends to be the money maker for smaller companies, as knowledgable and accessible support technicians is a pretty valuable selling point for these companies. The business I work for provides software/service for thousands of these providers, and I see them all over the place in Europe, Russia, China, and so on. Have not seen it as much in the US, but my support focus is mainly Europe, so it might just be I don't get to see it.