> Is it such a bad thing for society if a business fails when transparency is added to how they conduct their business? Yes, because people are poor at dealing

> Is it such a bad thing for society if a business fails when transparency is added to how they conduct their business? Yes, because people are poor at dealing with selection bias. A data source with 100% real and true complaints and favorable reviews can tell any story you want it to with the right filtering, so especially in the presence of a malicious adversary you have to completely discard this data from your decision making.