Have you ever been to a company helpdesk ? They are basically humans that provide phone(/chat in some cases) -> webfrontend functionality. Those humans are as l

Have you ever been to a company helpdesk ? They are basically humans that provide phone(/chat in some cases) -> webfrontend functionality. Those humans are as locked to those "dialog trees" as you are. There may be an escalation path, but that can be done in chatbots as well. But yeah, needs to work well enough for it to be useful, and we're definitely not there yet. But part of the problem is like the RPG's in the text adventure games of the 90s. There's a few good ones, but everyone and their dog thinks they can just make something like that, and ... the results are less than pretty.