It's one thing to know it and the other to deploy it. You don't know how messed up their system might be - it might actually be a very difficult change if it's

It's one thing to know it and the other to deploy it. You don't know how messed up their system might be - it might actually be a very difficult change if it's tied to other components with some crazy kludges. Looks like they didn't prioritize them well enough. And if you're looking for an example of a company that's way too afraid of changing anything in their system because it's too much of a mess, consider PayPal an example...