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"I don’t accept payment by check or Western Union and I don’t accept returns." If you sell me a broken phone, it gets broken in the mail because you didn't pac

"I don’t accept payment by check or Western Union and I don’t accept returns." If you sell me a broken phone, it gets broken in the mail because you didn't package it correctly, or any other thing that can happen between the time you send it out and when I receive it, you should refund my money or accept my return. I buy hundreds of thousands of products per month for my business on Ebay and Amazon and many people outright lie about the products they are trying to sell me. A good return policy is a must. My theory is that it's one of the only reasons Amazon and Ebay became the kings of the online marketplace. I've tried to purchase from the other sites and because there are barely any protections in place for buyers, I always go back.

vostrocity 10y ago
This is what I was thinking. I don't see ill will on eBay's part. What I see is a few badly-designed processes: not soliciting proof when there is a buyer/seller dispute and not integrating a "Money Back Guarantee" charge into eBay's account balance. These seem like matters of incompetence. Also, in my experience, when I refused to pay eBay for some charges I disagreed with, they simply sent the debt to a collections agency.
- jbmorgado 10y ago
  > "Also, in my experience, when I refused to pay eBay for some charges I disagreed with, they simply sent the debt to a collections agency." Well, eBay does this because they know that legally they don't have a leg to stand on in some cases, so they resource to harass their client into complying and give them money they are not legally entitled to.