> eBay is an enormous company with over $8 billion in revenue a year, so naturally it's difficult to talk to anyone there who is not a computer It's not natura

> eBay is an enormous company with over $8 billion in revenue a year, so naturally it's difficult to talk to anyone there who is not a computer It's not naturally difficult, it's just a decision by eBay. With that kind of money they could pay and train people to provide service to you. Larger companies than eBay operate tech support services, and my guess is that tech support is higher-skilled than the customer service eBay needs.