2 ms·

I don’t have Uber installed on my phone. I mostly walk or take the bus/subway. This is just my observations as a pedestrian.

detaro 10y ago
oh, then I misunderstood. Would still be curious how passengers actually act in these cases, since "I don't want to give a bad rating" seems to be a big thing.
- surfmike 10y ago
  Why wouldn't you want to give a bad rating for bad driving? I almost always give 5 stars, but with the notable exception being distracted or aggressive drivers.
  - NeutronBoy 10y ago
    Because the driver will retaliate by giving you a bad rating.
    - santaclaus 10y ago
      Does the driver see individual ratings? In most pools the driver immediately rates the passenger, anyway.
  - notyourwork 10y ago
    I don't want to criticize you in particular but I have a problem with "always give 5 stars". Are you telling me that your average Uber ride is 100% perfect? I find that hard to believe, moreover basic distributions would find this improbable. Sorry for ranting, I wish more people would give realistic ratings to things instead of starting with 100% perfect and decrementing for misses. It should start in the middle, 50% and go up or down based on experience. This would give a much better set of ratings that mean something.
    - kevingadd 10y ago
      If a driver's average rating drops below around 4.5 they get kicked off. By design you can't give a driver less than 5 unless you want them to lose their job.
      - notyourwork 10y ago
        Why do you phrase this in a way that implies that is my problem? That is a mechanism Uber created because of the problem I originally called out. If we didn't have this rating problem, 4.5 threshold would probably be much closer to the 50%.
        cmurf 10y ago
        It's your problem because of the knowledge you now have. 1-3 stars are masturbatory bullcrap, the actual rating system is binary. Similar problem many professors face in schools with grade inflation. You are not holding any system accountable by using your own sensible scale instead of the one that matters, you're just punishing the student.
    - harlanlewis 10y ago
      I agree with you that ratings should mean something. However, Uber requires an absolute minimum score of 3.8 for drivers to stay on the platform, and a 4.6 minimum for any area that has reasonable driver supply (eg: everywhere). This means every time you rate a driver a 4 it's effectively a statement that they should be fired.
      - notyourwork 10y ago
        Whether Uber or any other company does this doesn't change my premise. Uber is just like others further baking the problem and encouraging people to treat 100% as the status quo which means we have nothing to look forward to. I enjoy being pleasantly surprised when service is above average. Its the same problem with the game industry has with reviews. If I were to market a game as "so and so" gave it 7/10 no one would care but if I say 9/10, 9.9/10 or better yet 10/10 than we have a marketing headline. I wish more people would understand this.
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- notyourwork 10y ago
  I give bad ratings any time a driver acts like this. I have no problem with that and if Uber wants to stop servicing me because I handed a bad driver a bad rating, I am ok with that.
- dagw 10y ago
  If the behavior resulted in the passenger getting to where had to be on time, as opposed to 15 minutes late, then I'd assume they'd reward the driver for this behavior. In fact it would be interesting to see how ride times compare between driven and driver-less Ubers. I suspect that initial results will show that driverless cars are slower and that this might make some people prefer human drivers.
ClassyJacket 10y ago
If you're not in the car, how can you possibly know whether it's Uber or not?
- ceejayoz 10y ago
  There's a sticker on every Uber, isn't there? http://www.centredaily.com/news/local/article64550272.html http://www.centredaily.com/news/local/article64550272.html
  - notyourwork 10y ago
    That and 90+% its a Toyota Prius.
  - ClassyJacket 10y ago
    I've never seen one with a sticker. Don't know why that'd vary from country to country but I guess it does.
- umurkontaci 10y ago
  In some places Uber cars have stickers on their windshield

detaro 10y ago

oh, then I misunderstood. Would still be curious how passengers actually act in these cases, since "I don't want to give a bad rating" seems to be a big thing.

surfmike 10y ago
Why wouldn't you want to give a bad rating for bad driving? I almost always give 5 stars, but with the notable exception being distracted or aggressive drivers.
- NeutronBoy 10y ago
  Because the driver will retaliate by giving you a bad rating.
  - santaclaus 10y ago
    Does the driver see individual ratings? In most pools the driver immediately rates the passenger, anyway.
- notyourwork 10y ago
  I don't want to criticize you in particular but I have a problem with "always give 5 stars". Are you telling me that your average Uber ride is 100% perfect? I find that hard to believe, moreover basic distributions would find this improbable. Sorry for ranting, I wish more people would give realistic ratings to things instead of starting with 100% perfect and decrementing for misses. It should start in the middle, 50% and go up or down based on experience. This would give a much better set of ratings that mean something.
  - kevingadd 10y ago
    If a driver's average rating drops below around 4.5 they get kicked off. By design you can't give a driver less than 5 unless you want them to lose their job.
    - notyourwork 10y ago
      Why do you phrase this in a way that implies that is my problem? That is a mechanism Uber created because of the problem I originally called out. If we didn't have this rating problem, 4.5 threshold would probably be much closer to the 50%.
      - cmurf 10y ago
        It's your problem because of the knowledge you now have. 1-3 stars are masturbatory bullcrap, the actual rating system is binary. Similar problem many professors face in schools with grade inflation. You are not holding any system accountable by using your own sensible scale instead of the one that matters, you're just punishing the student.
  - harlanlewis 10y ago
    I agree with you that ratings should mean something. However, Uber requires an absolute minimum score of 3.8 for drivers to stay on the platform, and a 4.6 minimum for any area that has reasonable driver supply (eg: everywhere). This means every time you rate a driver a 4 it's effectively a statement that they should be fired.
    - notyourwork 10y ago
      Whether Uber or any other company does this doesn't change my premise. Uber is just like others further baking the problem and encouraging people to treat 100% as the status quo which means we have nothing to look forward to. I enjoy being pleasantly surprised when service is above average. Its the same problem with the game industry has with reviews. If I were to market a game as "so and so" gave it 7/10 no one would care but if I say 9/10, 9.9/10 or better yet 10/10 than we have a marketing headline. I wish more people would understand this.
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notyourwork 10y ago
I give bad ratings any time a driver acts like this. I have no problem with that and if Uber wants to stop servicing me because I handed a bad driver a bad rating, I am ok with that.
dagw 10y ago
If the behavior resulted in the passenger getting to where had to be on time, as opposed to 15 minutes late, then I'd assume they'd reward the driver for this behavior. In fact it would be interesting to see how ride times compare between driven and driver-less Ubers. I suspect that initial results will show that driverless cars are slower and that this might make some people prefer human drivers.

ClassyJacket 10y ago

If you're not in the car, how can you possibly know whether it's Uber or not?

ceejayoz 10y ago
There's a sticker on every Uber, isn't there? http://www.centredaily.com/news/local/article64550272.html http://www.centredaily.com/news/local/article64550272.html
- notyourwork 10y ago
  That and 90+% its a Toyota Prius.
- ClassyJacket 10y ago
  I've never seen one with a sticker. Don't know why that'd vary from country to country but I guess it does.
umurkontaci 10y ago
In some places Uber cars have stickers on their windshield