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That sounds awful. I'm fairly certain, Alaska and all other airlines use a 3rd party service to handle retrieving lost luggage. Having dealt with that myself on
by maherbeg 10y ago
That sounds awful. I'm fairly certain, Alaska and all other airlines use a 3rd party service to handle retrieving lost luggage. Having dealt with that myself on other airlines, it's a miserable experience all around with nobody knowing the complete picture.
That said, it's no excuse for the airlines to just accept bad behavior by their 3rd parties.
- mjcl 10y agoI can't speak to what they do now, but back then pretty much any airport worker was apparently allowed to 'bid' on a bag return job for AS. In this case, it was an actual AS employee that took the job. That's what I learned from that receipt nonsense.