Not necessarily. Alaska's onboard product is dated, but my experience has been excellent customer service on the ground, and friendly crews in the air. Someth

Not necessarily. Alaska's onboard product is dated, but my experience has been excellent customer service on the ground, and friendly crews in the air. Something I recently learned - Alaska's flight attendant contract has the lowest duty period in the industry (10.5 hours a day), and in general has better terms than the legacies. I didn't know that until a couple of weeks ago when I read it in a Flyertalk thread, but I wasn't surprised given that Alaska FAs seem happier than their legacy counterparts. VX has that same solid core customer service.