3 ms·
It would have been ironic 10 years ago, but not today. If someone only has a single Internet-capable device, it is much more likely to be smartphone, rather th
by Kurtz79 10y ago
It would have been ironic 10 years ago, but not today.
If someone only has a single Internet-capable device, it is much more likely to be smartphone, rather than a PC running Windows.
Of course it wouldn't have hurt to add: "or call our support number".
It is funnier to me the "we recommend customers restart their PC" bit , which basically it's the first step every IT support ever tells you to do (possibly after "check that the cable is connected").
- nl 10y agoNo one who ever has done serious IT support should ever tell you to "check the cable is connected". The proper approach there is tell the person "please unplug the device from the power, wait 10 seconds then plug it back in to let the capacitors discharge". If you tell people "check the cable is plugged in" they will either tell you "yes of course it is" or else get offended. Telling them to unplug it and plug it back in solves that (and actually might help occasionally too).
- Waterluvian 10y agoAlso never ask if the CPU is properly seated. Just ask them to unseat and reseat it.