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I know support, especially good support, is a hard problem to solve. However have you explored documenting processes in extreme detail in order to outsource tha
by kossae 10y ago
I know support, especially good support, is a hard problem to solve. However have you explored documenting processes in extreme detail in order to outsource that part of the business? The upfront investment would be great, but the returns in time alone would seem worth it.
- joshontheweb 10y agoCertainly worth the time investment when i can get to it. My biggest problem at the moment is that I have no admin interface. I have to dive into the db to make fixes/changes for people. Once I get an admin panel built out I'll be able to bring on help easier. The other issue is that I actually get so much great info about my users needs from the support requests that I cant detach entirely.
- kossae 10y agoFor sure. I definitely underestimate the advantages of an admin panel with proper permissions and reporting. Working primarily with an e-commerce platform day-to-day, I do feel the hit of subpar solutions when using rails or similar.